Cancellation/Refund
15 day money back policy*Once the product is returned under our 15 Day Money Back policy the refund will be credited to your bank account.
1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
Will I have to pay for shipping the product back to you?We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 15-day money back policy.
How do I return the product to Amolya within 15days?
- Ready your jewellery in the original packing material along with the certificate.
- If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and a Amolya employee is picking the product, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
- Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
- Once we receive the product at our warehouse, your refund will be processed to your Amolya account in 2-3 working days after a quality check.
100% Refund
Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
Free Returns
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 15-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Lifetime Exchange & Buy-Back Policy:
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Amolya , within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
Lifetime Exchange: The value of the exchanged product after deductions towards making charges and discounts will be credited to your Amolya account. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Amolya shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
| CATEGORY | EXCHANGE VALUE | BUYBACK VALUE |
|---|---|---|
| Diamond & Gemstone Jewellery |
100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate |
100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate |
| Plain Gold /Platinum jewellery | 100% of gold/platinum value at current market rate | 100% of gold/platinum value at current market rate |
| Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
| Solitaire Jewellery & Loose Solitaires |
100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate 90% of solitaire value at current market rate (Up to INR 10 lakhs) |
100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate 80% of solitaire value at current market rate (Up to INR 10 lakhs) |
Note:
- Loss of the original product certificate would result in a deduction of Rs. 500.
- For Amolya products not bought from Amolya Stores/Website(www.Amolya.com) an additional deduction of 5% would be charged over and above the above mentioned exchange/buyback policy. Original Invoice and certificate must be produced for exchange/buyback
- Amolya products bought from non Amolya Offline Stores will not be eligible for exchange/buyback.
Free Shipping
Amolya provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.
Transit InsuranceAll goods will be fully insured by Amolya until they reach you, so your purchase is 100% safe.
Customer DelightNeed help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at info@amolya.com or at 959-999-9342 between 9 am-10 pm, 7 days a week.
Our registered office address is:
ABHA DIAMONDS
1170/3, KUCHA MAHAJNI, NEAR TOWN HALL, CHANDI CHOWK, North Delhi, Delhi, 110006